Privacy Policy
How we protect and manage your personal information
At mavionerali, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you use our business adaptation services.
Effective Date: January 15, 2025
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name, email address, and phone number when you contact us
- Business information including company name and industry details
- Financial information necessary for business adaptation services
- Communication preferences and service requirements
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Device type and operating system
- Referral source and search terms used
We only collect information that's necessary to provide our business adaptation services effectively.
How We Use Your Information
| Purpose | Information Used |
|---|---|
| Service delivery | Contact details, business information, financial data |
| Communication | Email address, phone number, preferences |
| Website improvement | Usage data, browser information |
| Legal compliance | All relevant personal information as required |
We use your information to provide business adaptation services, respond to inquiries, and improve our website functionality. Your data helps us understand your specific business needs and deliver tailored solutions.
Information Sharing and Disclosure
We don't sell your personal information to third parties. We may share your information in these specific situations:
Service Providers
Trusted partners who help us deliver services, such as cloud hosting providers and payment processors.
Legal Requirements
When required by Australian law, court orders, or regulatory authorities.
Business Protection
To protect our rights, property, or safety, and that of our clients and the public.
With Your Consent
Any other sharing will only occur with your explicit permission.
Data Security and Protection
We implement comprehensive security measures to protect your personal information:
- Encryption of sensitive data during transmission and storage
- Regular security audits and system updates
- Access controls limiting staff access to necessary information only
- Secure data centres with physical and digital protection
- Regular backup procedures and disaster recovery plans
While we use industry-standard security measures, no system is completely secure. We continuously monitor and improve our security practices.
Your Rights Under Australian Privacy Law
Under the Australian Privacy Act 1988, you have specific rights regarding your personal information:
Access and Correction
You can request access to your personal information and ask us to correct any inaccuracies. We'll respond within 30 days of receiving your request.
Complaint Process
If you believe we've mishandled your personal information, you can lodge a complaint with us directly. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.
Data Portability
You can request a copy of your personal information in a commonly used electronic format.
Withdrawal of Consent
You can withdraw consent for certain uses of your information, though this may limit our ability to provide services.
Data Retention
Client Records
Retained for 7 years after service completion, as required by Australian business record-keeping laws.
Website Analytics
Anonymised usage data kept for 24 months to improve website functionality.
Marketing Communications
Contact information retained until you unsubscribe or request removal.
Financial Information
Payment details processed securely and not stored on our systems.
International Data Transfers
Some of our service providers may store or process data outside Australia. When this occurs:
- We ensure providers meet Australian privacy standards
- Data is transferred securely using encryption
- We maintain contracts requiring equivalent privacy protection
- You can request details about specific international transfers
Cookies and Website Technology
Our website uses cookies and similar technologies to enhance your experience. We use:
- Essential cookies for website functionality
- Analytics cookies to understand how you use our site
- Preference cookies to remember your settings
You can control cookie settings through your browser, though disabling certain cookies may affect website functionality.
Updates to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes:
- We'll notify existing clients by email
- We'll post the updated policy on our website
- We'll update the effective date at the top of this policy
We recommend reviewing this policy periodically to stay informed about how we protect your information.
Privacy Questions or Concerns?
If you have questions about this privacy policy or how we handle your personal information, please contact us:
Email: info@mavionerali.com
Phone: +61 2 6763 4444
Address: 1 Woodcock Dr, Gordon ACT 2906, Australia